Help & FAQs

1. Where are we located?
* North Labone Avenue,3

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2. Do we ship worldwide?
* Yes, we do.

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3. Do we sell garments separately or as a combo?
* There are two pieces sold as a combo and garments sold in singles .

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4. Do we do bespoke?
* We do not do bespoke.

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5. Do we offer Payment on delivery in Accra?
* No, Payment Validates your order.

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6. Do we have gift vouchers ?
* Yes, we do.

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7. How can you track your order?
You can track your order via a tracking ID which would be shared by the shipping company.

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8. What if my package is lost or delayed?
* Neesa Atelier  will contact the shipping company of this for that to be sorted out immediately.

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9. What is your return policy?
There is no refund on garments  purchased.

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10. Are our products ethically made?
* All products are proudly made in Ghana.

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11. Do we use sustainable materials?
Yes, we do.

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12. How can I contact customer service ?
* Contact us on 0538073010 or sales@neesaatelier.com 

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13. Do you offer collaborations?
* Yes, we do.

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14. What payment method do you accept?
* We accept Visa Cards, Mastercard, Bank payments and Mobile Money